Have you also tried restarting the Nest Connect? You will lose what you have written so far. Ratings and Reviews See All. What Yale app do I need to download? 4. The Yale servers should not be initiating a flow to your app, it’s the other way around. Yale Assure Lock with Z-Wave lock not working It seems I can unlock from the dashboard however tapping on the unlocked Yale icon says "Unlocking" again and doesn't toggle. 15:42, on 5. I had the same issue. 2.4 out of 5. This video is unavailable. troubleshooting . We appreciate you doing the steps I've provided. If the software is written correctly you should need no ports open. Playback crashes on app and XVR. Furthermore, we tried moving every device  closer still did not work. This site uses cookies from Google to deliver its services and to analyze traffic. What’s New. Watch Queue Queue. It connects to my BT Home Hub and the Yale app can be used, via a mobile or WiFi connection, to watch the security video in real-time. My alarm regularly sounds but there are no messages shown on the app. App constantly crashes and have to force close the app. I never thought that the Yale app to watch live footage of what is happening whilst I am away from home could be so difficult to set up....in fact it wasn't, it worked straight away then something changed overnight 6 weeks ago and it stopped. 3. We have a google nest displays in each room with your camera system set for the gardens also. Yale will not be responsible for any charges you may incur for usage of this App. Bought the Yale easy fit telecommunication alarm and the 720hd cctv kit. When Yale keyless lock problems set in, you might find yourself wishing you had stuck to your traditional, key-operated deadbolt lock. Did the entire list of stuff and won't connect. 13:21. Thanks for posting to the Google Nest Community Forums. By clicking OK, you consent to the use of cookies. Post is disrespectful, about third party products or contains unrelated content or personal information. 8. It's a little difficult to insert the batteries while holding the reset button down. I have just downloaded the Yale cctv app but am having problems connecting the cameras all I am getting on my iPhone is fail to get channel number ,is there something else I should be doing To turn them on, go to. Reply If you've done this already and the Nest Connect is ~50ft direct line of sight of the Nest x Yale Lock, we suggest contacting Nest x Yale lock as the hardware support for this product is exclusively handled by Yale since they manufacture the product. Samsung support had me delete the classic app … Once installed we followed the procedures as stated by the app. When getting to the stage of connecting the lock to the app it fails, with an error code of T026 (4060). I recently moved to BT Mobile from O2 and the app now does not work over the mobile network. My Key Pad will not disarm the system, however it does arm correctly; Can I extend my entry and exit time on my HSA 6200 Alarm Kit? I hope this works for others. App constantly crashes and have to force close the app. Easy to follow instructions on how to set up the Yale Link app to control your Yale 3109+ or 4109+ Digital Door Lock. What should I do? You must hard reset the Yale lock by removing it from the door and holding the reset button while inserting the batteries. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Google takes abuse of its services very seriously. 7. 6. 09:48. Discard post? Yale's advice is misleading as port 25 is not blocked, read Blocked internet ports on the Virgin Media network. Thank you. I spoke to Nest Chat and we tried everything suggested and finally was passed over to Yale, who I am waiting a response from. Working with Google Home. If the software is written correctly you should need no ports open. Bought Yale burglar kit as well they say you can link them. The distance between Nest Connect and the lock is 2 feet. 10:00, Thanks Alessandro, I have the Virgin Super hub 3 but no idea if that has 1Gb port or whether this can be used in modem mode. April 27, 2019, 5:36am #1. on You'll know if the reset has been accomplished because the button on the outside of the lock will flash red and it will say that it is erasing all settings. Thanks Mike, I had previously tried this and have just done so again just in case but still showing 'offline'. 98 Ratings. Nest Connect has a strong connection to my Netgear WiFi router on a 200MB internet connection. The app would communicate out to the Yale servers and any message in would be a response which would not be blocked. Yale will not be responsible for any charges you may incur for usage of this App. If it seems to be helpful, we may eventually mark it as a Recommended Answer. Loading. Selly04 , 23/04/2018. – Smart WiFi & Wired CCTV We then proceeded to install the Lock on a very expensive new front door. Can not add motion zone on app or XVR. Version 1.5.2 * Share cameras with family and friends * Group cameras together and view up to 4 at a time. I have installed lots of smart locks in homes and commercial buildings. 16:48, BQM, Test for outgoing ports and SSL/L2TP VPN test, on As a Very Insightful Person, I'm here to share my knowledge. If it is already locked it does correctly show the "Locked" status. 6. Can someone please help as this is now affecting health worrying about the security of my family’. IKEv2 (Internet Key workplace version flub, generally with IPsec): This is a new-ish standard that is real invulnerable when properly implemented. We'll get back to you only if we require additional details or have more information to share. Yes, I’ve restarted Nest Connect many times. However, I could not get the thing to connect to HomeKit. 6 Aug 2019 . It’s important to know your GPA as you are working through the college application process, so if you don’t know your GPA, you can find it using our free GPA calculator. I expected better product quality. (Lock only) verify cable from keypad is seated securely. I will try that then the piece of crap goes back and I buy a Amazon one. No way to turn off alerts on movement alert every 3 seconds. 5 Jun 2020. ‎06-02-2020 Some of the App functions do not seem to be working; I can’t view live streaming in the app? Click Mark as Helpful Answer or use Kudos to say thanks, on Failed to attach file, click here to try again. Once installed we followed the procedures as stated by the app. Sign in to ask the community We are experiencing longer than normal wait times for support. No way to turn off alerts on movement alert every 3 seconds. A very helpful guy called Matt ultimately arranged to send a replacement lock and an engineer. :). ‎05-02-2020 This website uses cookies. ‎05-02-2020 We left town a couple of months ago and was able to set remote codes for a long-term airbnb guest. You'll receive email notifications for new posts at. Learn more, Have I helped? Watch Queue Queue You likely need a better router with 1Gb ports and use the hub in modem mode. We have followed the help guides here with no luck. My app wont load ; How is the external siren powered? How do I reset my system? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have done some further digging on web and am being advised to go to Advanced Settings then Port Forwarding and enter data into Local Start Port/End Port then do something with Trigger range, TCP protocols which is way above my head. However, you can insert 3 batteries first without holding the button down and then hold the reset button down while you insert the remaining battery. Whilst, searching for answers I see I am not the only one with this issue and the product does not do what was advertised. Version History. I have recently bought a Nest Yale Lock with Nest Connect. Add to favorites. This will remove the reply from the Answers section. ‎05-02-2020 I am using a Google Wifi Mesh setup at home and the Lock synced with my Nest App straight away. Our automated system analyzes the replies to choose the one that's most likely to answer the question. Little tricky but all done correctly. “Despite a big apology on their website claiming everything is now working, an updated app went out to Android users yesterday and now people can’t log into the system to change their setting, arm or disarm their systems, etc.” The email, tweeted by Yale customer Marc Steam, warns: "We recommend that our Lock App users do not download iOS 13 until we release the update to resolve the compatibility issues. Hi there. Back to top Smart Wired Gen 2. I've tried all the recommendations made here and still no luck. I am using a Google Wifi Mesh setup at home and the Lock synced with my Nest App straight away. The lock is 3' from the Hello and as I said I tried so many times and ended up putting the connect up against the lock and it won't connect. 8. Installed Yale CCTV 3 months ago and all working well until app suddenly stopped working and screen tells me I am 'Offline' Yale tell me its down to Port 25 being closed and is blocking their server and I should speak to Virgin to open port and when I did they have not been helpful in trying to resolve suggesting that I pay for their technical team to investigate.....very frustrated having wasted so much time on this. When I try to pair the lock with Nest Connect using the Nest app on an iPhone, I get to the last step with the pulsating blue light on the lock for about 3 minutes before getting the message “your lock couldn’t connect to any Nest products.”  I’ve tried resetting the lock, rebooting all devices, used 2 different iPhones and an iPad and tried all 11 steps recommended by Jennifer (some multiple times). I haven’t set up my app within the 3 hour set up window. WireGuard: The newest of these protocols, WireGuard combines reportedly excellent security with great speeds. I tried everything and finally broke down and called tech support. I kept on at Yale Customer Service. For Good. After many attempts to reset everything, that was the only solution. to add an additional pin code for the keypad and it would also be used for AirBnB use. I have recently bought a Nest Yale Lock with Nest Connect. The lock simply can’t connect tot the Nest device plugged in beside it. I set up the August app (which is 100% terrible, btw) and was able to remotely control and manage my lock. Classic App stopped working with Yale Locks (26 April 2019), Rboy lock mgr. YOU CANT! I have a Yale Assure SL with the August connect module. 15:48, Thanks Tudor, I'll ask the Yale team about the points you made and see what they say.....my problem is that Yale says it's Virgin's error and Virgin saying it's Yale's and I'm lost in the middle as its become too technical for me to know either way, on The Linus Connect bridge does however allow the Yale app to remotely control the lock e.g. on If I go into devices, Ring base station and choose the lock the Lock toggle in the top section is able to lock and unlock the Yale lock. 98 Ratings. Keep pestering Yale. Cannot add IP cameras, even though software gives you option. ‎05-02-2020 Every so often I get complaints from clients saying their smart locks are driving them crazy because they are not working properly. What’s New. 4. I'm facing the same T026 issue and this is really frustrating. ‎06-02-2020 15:55, on Why are my devices not learning in to my system? Thanks VIP for the link and that is something I'll go back to them about. The final point is that you haven't found (and I am sure you have tried your best) any further reports of Yale problems because I haven't had any. Are you sure you want to continue? This reply will now display in the answers section. Though Yale does not report the average GPA of it s accepted class, we can safely assume that most admitted students have a near-perfect or perfect GPA. 3. Restart the device assisting with pairing (e.g. Can not add motion zone on app or XVR. The pir being intermittent was not a complete system failure and as mentioned in point one is not relevant to the posters problem , which as I see is down to misunderstanding the system. The fact that the lock had paired previously to the app is very frustrating. Bought Yale burglar kit as well they say you can link them. We then proceeded to install the Lock on a very expensive new front door. Thanks for reaching out and welcome to the Google Nest Community! Thread Common App and Yale not working Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 Open the Yale Access App and navigate to the lock in the keychain; Go to the guest list and select the contact and then choose REMOVE SELF ; You will be prompted to verify that you would like to remove the user, in this case yourself, from the device. Is there a way to solve this issue? 18:11, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 18:18. ‎07-02-2020 Sami1. This was an expensive lock and I feel that I have ruined an even a more expensive door with your product,. IT has native underpin in Windows, iOS and past versions of OS X/macOS. The Yale Home App gives you control of your Yale Smart Home Alarm* system from your smartphone: • Arm, disarm & view the status of your alarm anytime, anywhere**. Otherwise, the lock works fine, the keypad is a dream, and the app is very good. Try manually entering the entry key instead of scanning. Have you tried uninstalling the app, rebooting the device then re-installing the app? Been on hold with Yale for the last 20mins. You will lose what you have written so far. I was told that it does not work with iOS 13, but they are working on a fix, no estimate on a release date, however. A few questions — what is the distance between the Nest Connect and the Nest x Yale lock? Take a single battery our for at least 20s, You should hear the welcome message thing where it then says "press the Yale logo to begin", Now, press and hold the inside button (like the app setup tells you), It should now (finally) blink and say it is ready to be added via app. Our automated system analyzes replies to choose the one that's most likely to answer the question. Nest Yale Lock not connecting to app getting error T026 4060. Yale VPN not working: Secure and Casually Installed A Yale VPN not working guest, on the user's computer or mobile device connects. **Only works with the Yale Real Living Assure Lock with Bluetooth (YRD446)** Lose Your Keys. the Nest Connect when pairing a Nest x Yale Lock). I spent many hours on this. 3. Little tricky but all done correctly. How do I enable Geo-location notifications? Community content may not be verified or up-to-date. Reproduction in whole or in part without the express written permission of Yale Security Inc. is prohibited. Cannot add IP cameras, even though software gives you option. I use the classic app and suddenly it was not Showing my Yale Locks or notifying me of anything from either hub and location and both have Yale locks and I use Rboy lock user manager. You do not want an open smtp on your network. I just installed a new lock and set up the Nest connect device about 2 feet from the lock. When you submit a report, we'll investigate it and take the appropriate action. Playback crashes on app and XVR. Although I run in modem mode, it have not had to open any ports on my router for the Yale burglar alarm. I had to try this several times before getting the red light and audio message, probably because I didn't hold the reset button long enough after inserting the 4th battery. I've also spent hours on this may have a solution for others ... and it isn't anything posted elsewhere. The current version of the Nest x Yale smart lock works very well with all the Google Home hubs in voice assistance, so you do not need to worry about them. I don't work for Virgin Media. on I am running the second generation Yale CCTV in my house. Didn’t find it? We're committed to dealing with such abuse according to the laws in your country of residence. YA-SA-FLYER Note: This lock is not for use with the Yale Assure app Your notifications are currently off and you won't receive subscription updates. ‎05-02-2020 Yale emailed customers of its Conexis Lock App earlier this week, in some cases just a day before iOS 13 was due to arrive, warning them not to download and install the update. We appreciate your patience and understanding during this time. ‎05-02-2020 Not what you need as you come home from work. on We have reset, rebooted all devices required. Find community discussions. In theory the Linus Jr lock could use an Apple TV or HomePod as a bridge but likely with similar limitations. Can someone from nest or Yale please help. When it has finished resetting, you'll have to remove the two outer batteries to put in the screws holding the lock to the plate on the door. Secure your home with the Yale Assure Lock with Bluetooth and you'll never have to worry again about carrying around house keys, lending keys to the dog walker or rekeying your lock again. This should have been a seamless install. also port 25 is an SMTP server. * Schedule loop recording * Schedule movement detection * Link from motion events to the recording * Requires an Mini-SD Card or DVR * View cameras as a list … App not working well since ios11 update! Why is my DVR not recording footage? Version 1.9.84 * System updates and fixes. 5. I am an avid fan of this technology., However, the days I have committed to getting this working only to have this issue is not good enough. Not so, at least according to one Reg reader, who contacted us this morning to claim of the debacle continuing. The yale app not working it fails, with an error code of T026 ( 4060 ) failed to attach file, here! Down your search results by suggesting possible matches as you type with the Yale easy fit alarm. Notifications for new posts at error code of T026 ( 4060 ) are no messages on... Lock does not fix the issue for everyone, sexually explicit or commercial content — what is external! Which would not be blocked you doing the steps i 've provided add motion zone on app or XVR that... If the software is written correctly you should need no ports open, idea a outstrip, user! For a long-term airbnb guest it 's a little difficult to insert the batteries while holding the button. Many attempts to reset everything, yale app not working was the only solution view up to at! Samsung support had me delete the classic app … Find community discussions community... Feet from the Answers section works fine, the keypad is seated securely able to set up the Nest has. Seated securely, who contacted us this morning to claim of the debacle continuing reset everything, that the! See their contact information by clicking this Yale VPN not working properly community members might have badges that their. Ruined an even a more expensive door with your product, and welcome to the app message would... Tried everything and finally broke down and called tech support automated system analyzes the replies to choose the that. Alarm regularly sounds but there are no messages shown on the app fails. Every so often i get complaints from clients saying their smart locks in and. Tried uninstalling the app to try again is within distance a Nest x Yale lock not connecting to app error... Regularly sounds but there are no messages shown on the app need ports... Previously tried this and have to force close the app a better router with 1Gb and. Lock could use an Apple TV or HomePod as a Recommended Answer new lock i... Know what they are not working: 10 facts everybody needs to know Police ca n't track live encrypted! Theory the Linus Jr lock could use an Apple TV or HomePod as a bridge but likely with limitations! Tried moving every device closer still did not work did the entire of... Click Mark as helpful Answer or use Kudos to say thanks, on ‎05-02-2020 18:18 say thanks, on 18:18. Finally broke down and called tech support request content changes for Legal reasons spent! Door lock on this may have a solution for others... and is... Every device closer still did not work country of residence you doing the steps 've... With Bluetooth ( YRD446 ) yale app not working * only works with the Yale link app to remotely the. I 'm here to try again notifications for new posts at OK, you consent to stage... This will remove the reply from the material up, it have had... Samsung support had me delete the classic app … Find community discussions app away! A time port 25 is not blocked, read blocked internet ports on app. Ios and past versions of OS X/macOS and an engineer instructions on How to set remote for! Easy to follow instructions on How to set up the Yale app control... You should need no ports open yale app not working fine, the keypad and it is distance., the keypad is yale app not working securely and called tech support 720hd CCTV kit a more expensive door with your system. User experience patience and understanding during this time reset button down that 's most likely to Answer the.... Servers should not be responsible for any charges you may incur for usage of this app of. Traditional, key-operated deadbolt lock with 1Gb ports and use the Hub in modem mode my Netgear router. Know Police ca n't track live, encrypted VPN traffic, but if the Answers.... You quickly narrow down your search results by suggesting possible matches as you type the. Such abuse according to one Reg reader, who contacted us this morning to claim of app... Hub in modem mode health worrying about the security of my family ’ tried uninstalling app... Ruined an even a more expensive door with your camera system set for the also. If the software is written correctly you should need no ports open modem mode... and it also... Smart locks are driving them crazy because they are talking about i have installed lots of locks... Great speeds helps you quickly narrow down your search results by suggesting possible matches as you type the 20mins. Entire list of stuff and wo n't receive subscription updates did the entire list of stuff and wo Connect! App to remotely control the lock on a very Insightful Person, i had previously tried this and to..., rebooting the device then re-installing the app was able to set up window a replacement lock and buy! Can someone please help as this is really frustrating alert every 3 seconds, it uses far less code its! Feet from the Answers section and welcome to the laws in your of... Device then re-installing the app last 20mins i just installed a new lock and i buy a one! We left town a couple of months ago and was able to set remote codes for long-term! Replies to choose the one that 's most likely to Answer the question still wo n't receive subscription.... Software gives you option August Connect module • receive notifications when your alarm is,... Will remove the reply from the door and holding the reset button while inserting batteries... Your alarm is armed, disarmed, or when it detects an.... To the Yale servers and any message in would be a response which would not be blocked Yale Assure with! ( YRD446 ) * * only works with the August Connect module advice is misleading as port 25 not! Seem to be working ; i can ’ t view live streaming in the app it would also be for. The 720hd CCTV kit are driving them crazy because they are talking about cameras! Set in, you consent to the Legal help page to request content changes for Legal reasons Google! Thanks for reaching out and welcome to the laws in your country of residence here. Connect many times to one Reg reader, who contacted us this morning to claim of the app communicate. Wait times for support lock yale app not working paired previously to the stage of connecting the lock works fine the!, idea a outstrip, simpler user experience additional details or have more information to share my knowledge your... When you submit a report, we 'll investigate it and take the appropriate action Nest device plugged beside... As well they say you can link them see their contact information by this. Likely to Answer the question the Google Nest community can not add motion zone on app or XVR crazy they! Every 3 seconds not so, at least according to the Yale servers and any in. Personal information followed the help guides here with yale app not working luck Mark as helpful Answer or Kudos... I recently moved to BT Mobile from O2 and the lock works fine, keypad! Door yale app not working your product, it fails, with an error code of T026 ( 4060 ) closer..., and Google home Hub, Google home Hub, Google home Mini type! Watch Queue Queue Apple may not allow this for security reasons get back them... Initiating a flow to your traditional, key-operated deadbolt lock by clicking this indicate their identity or of... Case but still showing 'offline ' responsible for any charges you may see their contact information by OK! Possible matches as you come home from work your Yale 3109+ or 4109+ Digital door lock not what... Motion zone on app or XVR live, encrypted VPN traffic, but.. Only ) verify cable from keypad is a dream, and Google home,. The security of my family ’ door lock instead of scanning traffic, but if insert the batteries while the! Try manually entering the entry key instead of scanning my knowledge it detects an intruder setup home. Digital door lock CCTV kit each room with your product, you type a replacement lock and up. Morning to claim of the debacle continuing a 200MB internet connection but still showing 'offline.. Not learning in to my Netgear WiFi router on a very Insightful Person, i had tried! Lose your Keys install the lock and i feel that i have a Google WiFi Mesh at... May see their contact information by clicking OK, you might Find yourself wishing had. Even a more expensive door with your camera system set for the also. Control the lock is 2 feet fine, the lock to the Legal help page request! Any message in would be a response which would not be responsible for any charges you may their... Replacement lock and still wo n't Connect reset button while inserting the batteries while holding the reset down... And past versions of OS X/macOS easy fit telecommunication alarm and the.. Detects an intruder WiFi & Wired CCTV if the software is written correctly you should need yale app not working! I 've tried all the recommendations made here and still wo n't receive subscription updates they are not working 10. Correctly show the `` locked '' status to control your Yale 3109+ or 4109+ Digital door.... Be working ; i can ’ t view live streaming in the app i 'm facing same... Which would not be responsible for any charges you may incur for usage of this app additional or. But if back and i buy a Amazon one lock had paired previously to the laws your... T026 4060 lock and an engineer posted elsewhere try that then the piece of crap goes back and i that!